Beard Care FAQ
Find straightforward answers about TopHat Beard Co products, ingredients, beard-care routines, shipping, returns and damaged orders. If your question is not answered below, please contact us and we will be happy to help.
PRODUCT AND INGREDIENT QUESTIONS
What is the difference between beard oil, beard butter and beard balm?
Beard oil is a lightweight daily conditioner designed to moisturize the skin beneath your beard and soften facial hair without leaving a heavy finish.
Beard butter provides additional conditioning and softness with little to no hold. It is especially useful for coarse, dry or longer beards.
Beard balm combines conditioning ingredients with beeswax to provide a workable hold. It helps shape the beard, control flyaways and create a neater finish.
Which beard product should I start with?
Beard oil is the best starting point for most routines, particularly if your beard or the skin beneath it feels dry. Add beard butter when you want greater softness and conditioning, or beard balm when you want more control and hold.
Our Beard Starter Kit includes full-size beard oil, beard butter and unscented beard balm for customers who want to build a complete routine.
How do I use beard oil, butter and balm?
Apply beard-care products to a clean, slightly damp beard whenever possible. Begin with a small amount, distribute it through your facial hair and massage it into the skin beneath.
Visit our How to Use Beard Care Products page for complete written instructions and application videos.
Which TopHat Beard Co products are handcrafted?
Our beard oils, beard butters and beard balm are handcrafted in small batches in Ontario. Our beard wash and conditioner are purchased premade and bottled by TopHat Beard Co in Ontario.
Do your scented products contain fragrance oils?
No. When one of our handcrafted beard-care products is scented, we use essential oils rather than fragrance oils. Our unscented options contain no added scent, and our beard wash and conditioner contain no added fragrance.
Why is “Parfum” listed in the ingredients?
“Parfum” is the ingredient-list term used to identify a scent blend. On our scented handcrafted beard-care products, it refers to the essential-oil blend used to create the scent; it does not mean that we use fragrance oils.
Are TopHat Beard Co products tested on animals?
TopHat Beard Co does not test its finished products on animals.
What is the shelf life of your beard-care products?
For the best quality, use our products within approximately 12 months of opening. Keep containers tightly closed and store them in a cool, dry place away from direct sunlight and excessive heat.
Natural variations can occur over time. Stop using a product if you notice an unusual change in its appearance, texture or scent.
Can I use your products if I have sensitive skin?
Every person’s skin is different. Review the complete ingredient list on the product page and perform a small patch test before regular use if you have sensitive skin or known allergies. Discontinue use if irritation occurs.
ORDERING AND SHIPPING
How long does order processing take?
We aim to prepare and hand orders to the shipping carrier within three business days. During busy periods, processing may take up to seven calendar days.
Orders placed on weekends or holidays begin processing on the following business day. Processing time is separate from the carrier’s delivery time.
Where do you ship?
We ship throughout Canada and to the United States. Available shipping services, rates and any applicable fees are displayed during checkout based on the delivery address.
Will I receive tracking information?
When tracking is available, you will receive a shipping-confirmation email containing the tracking details after your order has been prepared. Tracking activity may take a short time to appear after the carrier receives the package.
Can I change my shipping address after ordering?
Contact us as soon as possible if you notice an address error. We will do our best to update it before the package leaves, but changes cannot be guaranteed after an order has been fulfilled or collected by the carrier.
DAMAGED ORDERS AND RETURNS
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible and include your order number along with clear photographs of the product and its packaging. Once the problem is confirmed, we will arrange an appropriate replacement at no additional shipping cost.
How long do I have to request a return?
Contact us within 14 days of receiving your order. Returned products must be unused, in the same condition in which they were received and in their original packaging. Proof of purchase is required.
Who pays for return shipping?
Customers are responsible for return-shipping costs when returning an unwanted item. Return-shipping charges are non-refundable.
TopHat Beard Co will cover the appropriate shipping costs when an order arrives damaged or when an incorrect product was sent.
How are refunds processed?
After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit to your account.